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GENERAL

Q. What does Certified Organic mean? What is the difference between Certified Organic and just natural?

To be certified by the Organic Food Chain (OFC) means that each product must contain a minimum of 70% Certified Organic ingredients and the rest must be natural. Most of our products are above the 90% Certified Organic ingredient mark. Certified Organic covers everything you would expect in an ethically produced product, including being cruelty free, socially responsible and grown without genetic modifications, synthetic pesticides and herbicides. It also means that we undergo annual company audits to ensure we are complying with the strict requirements of the OFC.

We are Certified by the OFC under the Australian government’s organic and bio dynamic standards. Australian certifiers have the highest and strictest standards in the world – allowing no GMO or synthetics through when certifying a product. We are also Certified Toxic Free by Safe Cosmetics Australia.

Anyone can claim to produce a natural product if even only one of their ingredients is natural. This can be misleading to the consumer and we always encourage people to do their own research before purchasing.

Q. Are you vegan?

Absolutely! Every product in our range is vegan.

Q. Is it safe to use your products during pregnancy?

We do not believe that any product should claim to be safe for everyone. In saying that our range is made with only organic & natural ingredients and loved and used by many expectant and breastfeeding mums as we contain nothing synthetic or artificial.

Q. Do you test your products on animals?

No way! We are passionate advocates for animal protection and are proudly Cruelty Free and Licensed by PETA to guarantee that our products and ingredients have never been tested on animals.

TANNING

Q. My tan is streaky & patchy?

Application is the key. Our tans do not contain any synthetic orange dyes or colourants that stain your skin, instead they use your dead skin cells to stick to and develop into a golden glow.

For best results exfoliate 24-48 hours prior as this will allow the correct amount of dead skin cells to be present. Apply an even amount of tan to all areas.

Take your time so you don’t miss any bits. If you do miss any bits just do a second application.

TIP: Apply coconut body milk to any dry areas such as feet, ankles, knees, knuckles and elbows

Q. How do I apply Face Tan Water to get the best results?

For best results we recommend you apply Face Tan Water to fresh clean dry skin just like a toner. That’s where it fits into your routine.

Apply 2 -3 times per week for a radiant glow. Use a few days in a row to build up your desired colour then we find 2 -3 times per week is enough to maintain it amongst your usual skincare routine.

Exfoliate at least 24 hours before applying Face Tan Water, you only need to exfoliate once a week as our organic self-tans do need a certain amount of dead skin cells to adhere to and any more you’re just removing fresh healthy skin.

Use your fingers to apply (I like to do a double application) as we find a cotton pad can soak up all the liquid. It contains nothing synthetic or artificial so it won’t stain your hands.

No nasty dyes. (we couldn’t be Certified Organic if it did). Make sure you’re applying enough product: at least a teaspoon per application to see a thin layer on your skin.

Think of it as your toner, that’s where it fits into your routine. Wait for it to dry before applying any moisturisers.

Q. How long will my tan last?

Hempitan is our longer lasting tan, lasting 7 to 10 days.

The rest of our range can last 5 to 7 days.

This can be affected by how often you exfoliate and what type of cleansers you use in the shower, but with correct application and proper maintenance you shouldn’t have any problems keeping your beautiful glow for the above timeframe.

PAYMENT OPTIONS

Q. What payment options do you accept?

We accept payment by Credit Card, Shopify payments, Pay Pal, Afterpay, Apple Pay, Google Pay and Klarna.

ORDERS

Q. My item arrived broken or faulty.

For items that arrive broken or damaged, take an immediate photograph of how they arrived in the original packaging and go to the Returns Form and we will guide you through the returns process. For any items that arrive broken or faulty we will provide a store credit or replacement if we are notified within 21 days of receipt. Please do not dispose of the item until we have had the chance to chat with you.

Q. What happens if I change my mind?

Should you wish to return an item that you’ve purchased, please fill the Returns Form within 21 days of receiving your product.

You will need to ship* us back the item, unopened and unused, within 21 days of receiving your product and within 7 days of contacting us, and a store credit (in the form of a Gift Voucher) will be issued to you once we have received the items and inspected them.

The store credit can be used for online purchase only.

Please be advised that proof of purchase must be provided.

*Shipping costs will not be refunded by Eco By Sonya. We recommend that you return items using a trackable postage method. Eco By Sonya will not be held liable for parcels lost in transit.

Q. I have been sent the wrong item.

If for any reason you have been sent the wrong item, take an immediate photograph of your order as it arrived and please fill the Returns Form. Contact us within 7 days of receiving your order.

Q. Do you have a limit on the amount of products I can order?

Please note we have a maximum limit of 10 of the same product allowed in any one transaction online, unless otherwise specified. Any more than this will be flagged with our online team. Should you require more than this quantity please contact our Customer Service team on hello@ecotan.co.nz.

Q. Can I change or cancel my order?

If you need to make changes or cancel an order please email hello@ecotan.co.nz urgently with your order number.

Our warehouse process orders very quickly so we can not guarantee Customer Service will be able to intercept your order prior to it being dispatched.

SUNSCREEN

What makes you Sunscreens Reef Friendly?

They do not contain oxybenzone and octinoxate, two common UV-blocking chemicals that studies have shown can cause coral bleaching.

Is your Glory Veil Face Sunscreen SPF 50 water resistant?

Yes for 40 mins, re-apply after 40 mins, after excessive sweating, swimming or towel dry.

We always recommend to follow cancer council advice when outdoors

Are your Sunscreens Pregnancy and Kids Friendly?

Yes, our sunscreens are pregnancy-friendly and for babies 6+ months old.

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